FAQ / Help |
Frequently Asked Questions
- Known bugs in version 10
- Sometimes the highlight will flicker in the wrong location.
- Then pen will not highlight in some apps (e.g. edit mode in PowerPoint, Drawboard) although the mouse will highlight.
- When using scaling, the pen is slightly out of alignment with the highlight. The greater the scaling and resolution, the greater the amount of mis-alignment.
- The highlight is offset from the actual location of the mouse/pen.
- If you have a computer with monitor scaling set greater than 100% (common with high-resolution screens like the Surface Pro) then the highlight will display incorrectly. The scaling is set in your Display Settings. To address this problem you should be using PenAttention v10. You have two options:
- Change your Display Settings so scaling is set to 100%. You may need to reduce your screen resolution so your text is readable. If you choose this option then in PenAttention's settings you should set the display scaling factor to 1. This is probably the best solution at this point if you want the highest accuracy.
- Set PenAttention's display scaling factor to match your Display Settings. For example, if your Display Settings scaling is 150% then you should set it to 1.5 in PenAttention. You might need to make a small adjustment if the scaling is slightly off (e.g. 1.51 instead of 1.5). The highlight may still be slightly out of alignment at the edges of the screen.
- The pen is not detected.
- If you are using an older version, try using PenAttention version 10.
- My anti-virus program says that there is a virus in the installer.
- I've checked the binaries and the byte count matches the original which passes my McAfee and Microsoft virus scanners. I believe there is a false virus signature due to the installer. If you are still concerned, try downloading the zip file of the binaries version 10 or version 1.4 without the installer. You will have to manually put a shortcut to the .exe file in your startup folder if you want it to automatically start upon bootup.
- I want a bigger pencil or pointer icon.
- Starting with version 1.4, you can make an image file named CustomPen.png into the program folder. The image file can contain the pencil or pointer of your choice, as long as you are handy enough with a paint program to make one. Use a transparent color where you want the background to show through. See the instructions at the bottom of the page for more information.
- I want to toggle the highlight on/off using a tablet button.
- Version 1.4 includes hotkey functionality (either CTRL-F9 or CTRL-ALT-F9). You likely have an applet in the control panel to map the tablet buttons to the hotkey.
- PenAttention crashes when attempting to run
- Try using Version 10 or CursorAttention if you are using an older version.
- PenAttention or CursorAttention crashes when attempting to run
- Make sure you have version 3.5 or higher of the .NET framework for version 1.4 and version 4.6 or higher of the .NET framework for version 10. You can check your version in the Control Panel under "Programs and Features".
- PenAttention installs but the cursor doesn't follow my pen
- Try installing this Microsoft redistributable update for C++ here.
- The highlight lags behind my pen or mouse
- Mouse/pen updates take lower priority over other CPU tasks, so if your computer is performing heavy processing then the highlight will lag. Check your task manager to see if something else is using up all your CPU time.
- Lots of flickering/flashing using PowerPoint in full screen
- Make sure you are using the latest version of PenAttention or CursorAttention
I was able to reproduce this on a Toshiba M400 running Windows XP Tablet PC Edition. I lowered the hardware acceleration and the problem seemed to go away. The setting is in the control panel if you right-click on the desktop, then Properties, Settings, Advanced, and Troubleshoot. The setting I used is the third from the left on the slider and it gives the text:
"Disable all DirectDraw and Direct3D accelerations, as well as all cursor and advanced drawing accelerations. Use this setting to correct severe problems with DirectX accelerated applications."
Doesn't solve your problem or something else bugging you? Send an email to Kenrick at firstname.lastname@example.org
After running the program (by default, it is added to your startup folder so it will start automatically upon bootup), a new icon will be placed in the system tray. Click or right-click the icon to bring up a menu to select whether
to display a highlight around the pen tip or draw a pencil or a pointer.
De-select all options or exit the program to revert to usual pen behavior without any special icon.
The "Highlight Settings" menu option allows you to control the color, opacity, shape, and size of the highlighted area. You can also select a checkbox to enable highlighting for the mouse in addition to the pen. If you enable the "Toggle Color on Right Click" option then right-clicking the mouse or pen will cycle through three sets of highlight colors. You can also select between CTRL-F9 or CTRL-ALT-F9 as hotkeys to enable or disable the highlight. If you have a tablet PC, you might want to map the hotkey to a hardware button in the control panel.
The "Display Scaling Factor" setting is to compensate for high-resolution displays that have per-monitor scaling enabled. This is set up in the Display Settings and is common for Surface Pro machines or other machines with high-resolution that makes text too small to read unless scaling is turned on. If you find that the highlight is offset from the actual position of the cursor then you can:
- In your Display Settings, set your scaling to 100%. You may need to reduce
your screen resolution so your text is readable. If you choose this option
then in PenAttention you should set the display scaling factor to 1.
Set your display scaling factor to match your Display Settings. For example,
if it is 200% then you would set it to 2 in PenAttention. You might need to
make a small adjustment if the scaling is slightly off (e.g. 2.01 instead of 2).
The "Extended Monitor" option allows you to map the highlight to extended displays. This is useful for programs that use the projector as an extended display. Examples include Classroom Presenter in Dual-Monitor Output Mode and Microsoft PowerPoint in Presenter View mode. These modes display the projector output as a second display and the primary display is used for speaker notes and other controls. You must first select the "Configure Extended Monitor" option to select the area on the primary screen that maps to the secondary extended display.
Note: If you are inking in PowerPoint's Presenter View mode, make sure that "Advance Slide on Mouse Click" is unchecked for all slides under "Animations" from the menu.
If you would like to make a custom pencil/pen icon, then use a paint program and
create a PNG image named "CustomPen.png" and put it in the PenAttention install folder.
Normally, the install folder will be somewhere in your "Program Files" folder.
The upper left corner of the image will map to the location of the pen or mouse.
Make sure to include a transparent color if you want the background to show through.
The installation includes a demo image named "RenameToCustomPen.png" that you can experiment
with as a starting point. You will have to exit and restart PenAttention before any
changes to this file will be visible in the program.
Email any questions or comments to Kenrick Mock: email@example.com